Guest experience training for restaurants · Florida

Good service is a skill.
We teach it.

We train your restaurant team to welcome every guest the right way. On site, at your restaurant. In plain English and in Haitian Creole.

Trusted by a 3-location Haitian restaurant group in Orlando

Server in fine dining uniform welcoming guests
The truth

The stigma is wrong.

People say Haitian and Caribbean restaurants have bad service. That is not true. Our people are not rude. They are not lazy. They were never trained. No one showed them what to do. We fix that.

01

Never trained

Most staff learn on the job, under pressure, with no guide.

02

No clear steps

Without set expectations, every shift runs a different way.

03

No words to use

Great service has scripts. No one ever gave your team theirs.

The real cost

See what bad service costs you.

Move the sliders to match your restaurant. This is your money walking out the door.

$200
Lost every single day
Total dollars lost over time
$18,000
$36,000
$54,000
$73,000
3 months6 months9 months12 months
The good news

Training pays for itself fast.

$4,500
Your Full Program investment
75
Days to break even
$21,900
Money you stop losing every year

Based on the Full Program: $4,500 for your first location, $2,500 for each added location.

What you get

Real training. Real tools. In your language.

Live workshops on site

We come to you. One class for managers. Separate classes for staff. Q&A included.

Manuals in English and Kreyòl

Simple, clear, easy to read. Your team will really use them.

Wall posters and checklists

For the counter and the kitchen. Opening, closing, and the service flow.

Role play and practice

Your team practices real situations until good service becomes a habit.

The Akeyi Method

Four simple habits. Practiced every shift.

"Akeyi" (ah-KAY-yee) means "welcome" in Haitian Creole. Our method starts with the Service Core 4:

Server gracefully serving guests at a fine dining table

Eye contact

See the guest. Really see them.

Smile

A warm welcome starts with your face.

Enthusiasm

Energy is contagious. Guests feel it.

"My pleasure."

Words that make guests come back.

Proven in the field

We already did it in Orlando.

In 2026 we trained the full team of a Haitian restaurant group with 3 locations. Leaders and staff. English and Creole. Classes, manuals, posters, and checklists.

Owner testimonial coming soon.

Trained restaurant service team in fine dining uniforms
How it works

Three steps. Two weeks. Done.

1 · Free 20-minute call

Tell us about your restaurant. We listen first.

2 · We visit and build your plan

We watch how your team works today. Then we plan your training.

3 · We train your team on site

Managers and staff. Posters go up. Checklists go in. Habits begin.

Packages

Pick the level that fits you.

 

The Workshop

$1,500
per location · one time
  • One live training session on site
  • Akeyi Method posters, English and Kreyòl
  • Follow-up call with your manager
Book a Free Call
 

The Partnership

$850/mo
after the Full Program · 6-month minimum
  • Refresher class every quarter
  • Mystery diner visit and report every month
  • New-hire onboarding kit
  • Priority WhatsApp support
Book a Free Call
A Barthelemy Holdings Brand

Bienvenue Standard is part of a family of brands that serve restaurants and small businesses: cleaning, marketing, and business strategy. One call can solve more than service.

Cleanest Restaurant Group Selah Media Group Hedge Consultants Inc

Your food already brings people in.
Let the service bring them back.